Sales & Plan Questions
Not sure which PrimoTV plan is right for you?
- Available subscription options
- Number of connections
- Full HD & 4K where available
- Supported devices
- Plan features
- Trial availability
- Renewal options
Contact PrimoTV USA
Need Help? We’re Here for You.
Reach the PrimoTV US team 24/7 on WhatsApp, live chat or email — for sales questions, technical help or anything about your subscription. Most messages get a reply within minutes.
Whether you are a new customer or an existing subscriber, we’re ready to assist.
No hidden fees • Fast activation • 24/7 support
Key takeaways
- 24/7 human support — WhatsApp, live chat and email ([email protected])
- Pre-sales, setup and technical questions all welcome
- Setup help is fastest if you tell us your device (Firestick, Smart TV, Android, Apple)
- Refunds are handled under the money-back guarantee
Step-by-step setup guide View plans and pricing Money-back guarantee
How Can We Help?
Our support team is available 24/7 for any questions not covered below.
Sales & Plan Questions
Not sure which PrimoTV plan is right for you?
- Available subscription options
- Number of connections
- Full HD & 4K where available
- Supported devices
- Plan features
- Trial availability
- Renewal options
Sales & Plan Questions
Not sure which PrimoTV plan is right for you?
- Available subscription options
- Number of connections
- Full HD & 4K where available
- Supported devices
- Plan features
- Trial availability
- Renewal options
Send Us a Message
Send one clear message. We’ll route it to the right person and reply by email as soon as possible.
Existing Customer?
If you already have a PrimoTV subscription, include the following information when contacting us for faster support:
- Order ID
- Email address used for your purchase
- Device type
- IPTV application being used
- Short description of the issue
- Screenshot of any error message, if applicable
Contact Information
- Customer Support [email protected]
- Sales [email protected]
- WhatsApp Chat with us 24/7
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Support Availability
24 Hours a Day, 7 Days a Week
Response times may vary depending on request volume.
Frequently Asked Questions
United States IPTV FAQs
Our support team is available 24/7 for any questions not covered below.
IPTV streams television over your internet connection instead of a satellite dish or cable line. You receive a subscription line, load it into any compatible player on your TV, phone or computer, and thousands of live channels plus on-demand titles appear instantly.
Yes. PrimoTV is delivered over the internet, so it works anywhere in the United States with a stable connection - no dish, cable box or regional restrictions.
Almost anything: Amazon Firestick / Fire TV, Android phones, tablets and TV boxes, Smart TVs (Samsung, LG, Android TV), iPhone and iPad, Windows and Mac, and any player that supports Xtream Codes or M3U - for example IBO Player, IPTV Smarters or VLC.
We recommend at least 25 Mbps for smooth 4K, around 15 Mbps for Full HD and 10 Mbps for HD. A wired connection or 5GHz Wi-Fi gives the most stable stream.
Each connection streams on one device at a time. To watch on more than one screen at once, choose a multi-connection plan at checkout - you can add extra connections to any subscription.
Activation is fast: your login details are emailed shortly after your order is confirmed, and our 24/7 support team is on hand if you need help getting started.
No - PrimoTV works on a normal US internet connection without a VPN. You are welcome to use one for extra privacy, but it is not required to stream.
Every plan is covered by our money-back guarantee. If the service does not work for you and support cannot resolve it, contact us and we will make it right - see our Refund Policy for full details.
Checkout is fast and secure. You can pay with Visa, Mastercard, American Express and other major methods, plus Apple Pay and Google Pay where supported. We never see or store your card details.
Yes - your subscription is not locked to your home network, so you can sign in and stream on any internet connection while traveling.